“Understand the differences; act on the commonalities.”
Andrew Masondo, African National Congress
Developing peak performing globalized organizations requires you to build multicultural teaming skills, share information, and provide training that is applicable across different cultures. Our program of courses includes:
Crossing the Cultural Divide: Working Effectively in Global Business
Attendees learn to recognize cultural nuances that affect business and will develop heightened awareness of varying culturally driven behaviors that impact information sharing, relationship building, and values on a general level. We present strategies that will capitalize on cultural styles to optimize business communications and help employees understand the working subcultures involved.
Multinational Business Training
Expatriate Assimilation Training
To ease transition and prevent culture shock, expatriate assimilation training prepares clients for living and working in a new country. Our in-depth training workshops provide:
- Part 1: A wide-ranging overview of the destination country including lifestyle, politics, religion, economics, history, education. Includes essential assimilation strategies to enhance etiquette and highlight relationship-building skills.
- Part 2: Comprehensive business training for understanding the employment and management challenges of working in a specific country or region. The workshop provides insight into values such as hierarchy, fluid time cultures, risk-taking, trust development and decisionmaking.
Country Specific Training
Increasing intercultural communication skills and cultural competence will enhance relationships and expand business interest in a particular country or region. Attendees will be prepared for both social and business protocol covering values such as gender, hierarchy, seniority, time perception, work schedule, and proxemics.
Global Teaming Across Cultures:
An essential workshop for teams in multicultural work environments, Global Teaming Across Cultures provides an understanding of the teaming process and the way various cultures approach work, including individual vs. group orientation, power distribution, communication, trust building, and conflict resolution. Training examines:
- Cultural influences on goals, roles and relationships
- Diverse approaches to conflict, innovation and risk.
- Best strategies for facilitating feedback and participation.
- Evaluation of learning and leadership styles, as well as cultural preferences for rewards and recognition.
Industry Specific Cross-Cultural Awareness and Sensitivity Training
For hotels and food service professionals, these specialized training sessions help you identify important cultural trends in travel and tourism and understand cultural nuances that are critical in satisfying the needs of international clientele.
Effectively communicating with multicultural renters can help avoid costly maintenance issues, save staff time, and make communications smoother. Training is targeted to the communities and challenges specific to your properties.
Not all cultures share our banking system and financial products. Specialized education for managers and customer service staff helps ease communications, increases opportunities for cross-selling of financial products and helps develop vital trust relationships.
Preparing students to play a successful role in the global marketplace requires a shift in mindset. Specialized training helps business and entrepreneurial students parlay their cultural differences into communication and negotiation advantages.
Science & Technology
Working with international partners to increase efficiency is fast becoming the norm for Information technology and software companies. Industry specific training will cover best practices for collaborating with global colleagues or teams across cultures and time zones.
Culturally based beliefs significantly influence how patients seek out and respond to medical care. As international populations grow, Hospitals and physicians need to understand the different cultural sensitivities, languages and religions that can confound doctors and caregivers and affect the quality of care.